Please read this page - it contains information about our ordering, fraud prevention, shipping, returns, warranty, and privacy policies.
Contact Us:Sewing Supply Warehouse
1900 TAMIAMI TRAIL
PORT CHARLOTTE FL 33948
TEL (941) 766-7118
STORE HOURS- TUESDAY-FRIDAY 9:00-5:00PM EST
SATURDAY - 10:00-3:00PM
Untitled Document
NOTICE: We will NOT ship orders over $50 to addresses other than the bill to address of
record for the credit card listed on the order due to a recent increase in attempted
credit card fraud! If billing address and zip code do not match the credit card,
the order will be placed on hold until the customer can confirm the accurate address.
You can also send a check or money order if this is not possible. We apologize
for any inconvenience this may cause, but it is for the protection of our customers
and for our protection. Credit card fraud is on the rise, and only by strictly
enforcing credit card company regulations regarding fraud prevention can we keep
our prices down by preventing fraudulent purchases. Thank you.
Some competitors offer "free shipping" - but they charge you overall higher prices. We base our shipping
charges with the actual cost to ship an order to you so we can keep our prices
as low as possible. Many customers also save sales tax in addition to the cost
of gas to get an item, and your time and aggravation - so when you figure your
shipping charges out, keep all those factors in mind and realize that combined
with the savings on the product itself, you are still coming out ahead.
Most in-stock orders ship within 1-2 business days from the date ordered.
Contact email: click here
Ordering Information
Shipping Policy
Returns Policy
Warranty Returns
Privacy & Security
How to Order
There are 2 ways to order:
1. Ordering Online:
To order an item on-line, simply click on the "Add to Shopping Cart" button.
To checkout, click on the "Show Order" button above. Fill in shipping information
and enter payment information then click send. We use a secure server, so your
credit card information is protected.
2. Order by phone:
NOTE: ALL PHONE ORDERS WILL BE CHARGED THE IN STORE PRICE, NOT THE ONLINE
PRICE LISTED ON OUR WEBSITE! This is due to the increased time it takes to process
these orders. Also, any phone orders less than $50 will be charged a $4 processing
fee.
Just call us at 1-941-766-7118, have item number (next to order button) and
credit card number if paying by credit card.
Payment
Methods: We accept
Master Charge, Visa, and Discover or pre-pay by check or money order. We do
not accept purchase orders unless a prior line of credit has been established
with us.
Large thread orders must be entered through the website. Click here to view our thread selection.
Shipping Policy
Please take note that small size/value orders that can fit into a 4x4 inch box may be shipped via United States Postal Service instead of UPS. Customer's overall shipping total will be reduced if this is the case, but handling, packaging, and processing fees apply.
Within the Continental United States:
UPS ( 150 LB MAXIMUM )
We ship most in-stock orders received M-F from Port Charlotte, Florida within
1-2 business days from receipt of order. Orders inputted over the weekends or
holidays sometimes take an extra business day to process due to the high volume
of weekend/holiday orders. Expect additional processing/shipping time during
holidays and high shipping volume periods.
We do NOT ship via FedEx at this time. Any orders where FedEx is selected will
automatically be changed to UPS as shipping method.
We will accept any size order. However, orders placed over the phone for less
than $50 will be charged an additional $4 processing fee. Also, any phone orders
will be charged the IN STORE price, NOT the price listed on our website, due
to the extra time it takes to manually process these orders.
We will ship US Mail ONLY to United States Military addresses
such as APO's and FPO's. We provide this as a courtesy to our men and
women in uniform. There may be additional delay for orders of this type. We
prefer UPS because we can easily track orders and provide you a tracking number
to track your purchases. If there is a problem with a UPS shipment we can immediately
ship out replacement merchandise because UPS quickly settles claims. There
is usually only a $2 or $3 price difference between shipping UPS and shipping
US mail, and if you take into account how much you save purchasing online and
combine that with the time, aggravation, and gas you save by not having to drive
all over town to buy an item, it works out to be a pretty good deal. Remember,
you can save money on shipping by combining several items into one order. At this time we do not
ship anywhere except the US, Canada, and US military addresses.
Non-US Customers Please
Note: You may be subject to import duties and taxes, which are levied once
a shipment reaches your country. Additional charges for customs clearance must
be borne by you; we have no control over these charges and cannot predict what
they may be. Customs policies vary widely - you should contact your local customs
office for further information. Additionally, you are considered the importer
of record and must comply with all laws and regulations of the country in which
you are receiving the goods.
NOTE: We CANNOT ship UPS
to a PO Box! You must provide a valid shipping address or your order will be
delayed until we receive it.
Minimum UPS $5.00 ground for minimum of 1 lb (may be more based on Zip code
and weight). We use the UPS shipping table to calculate shipping costs. UPS
shipments are fully Insured and traceable with tracking numbers.
Note that tracking numbers sent to you may not be available online until later
that day or early the next day, depending on when UPS updates their system.
Items marked as having shipped over the weekend will not show up as valid tracking
numbers until the end of the next business day (Monday in most cases, Tuesday
on Monday holiday weekends). You can track shipments via
www.ups.com.
Please specify if you require an adult signature upon delivery (extra charge).
PLEASE NOTE: UPS Ground service is NOT available to HI, AK, and military APO
(etc.) addresses even though it will give you a shipping cost through the server.
If you pick the wrong method of shipping (ie. Worldwide within the continental
US) or if the computer gives you an erroneous shipping charge, we will hold your order and attempt to contact you via e-mail
about the difference in shipping. If we cannot contact you within 30 days of
you placing your order, your order will be cancelled. To avoid delays in receiving
your order, please make sure you verify that you have selected the correct shipping
method!
Drop Ship ( Over 150 lbs ) We use lowest price carrier that ships to your area,
after placing order we will e-mail you with freight costs and wait for your
approval before shipping any drop ship orders. If you would like to know freight
costs before ordering you can e-mail destination information and items you want
to purchase to us at
ron@expertsewing.com.
Canadian Shipments
We use UPS Worldwide Ground, Express, and UPS Worldwide Expedited, after placing
order we will e-mail you with shipping costs and wait for your approval before
shipping. If you would like to know shipping cost before ordering you can e-mail
destination information and items you want to purchase to us at shipping@sewingsupplywarehouse2.com.
Returns
Return authorization required on ALL merchandise returns. Call 1-941-766-7118 or email us for details.
NO returned merchandise will be accepted without a return authorization number!!!
With the exception of defective
machines, the customer is responsible for ALL return shipping charges. If an
item is determined to be defective AND proof of return shipping cost is included
with the returned item, we will credit back reasonable shipping costs. (Unreasonable
is a $10 item being insured for $1,000, shipped overnight instead of ground,
etc.) Original shipping charges are not refundable.
Any merchandise returned
as defective and found to NOT be defective will be subject to our restock fee
policy, AND you will NOT be credited shipping expenses.
* Software can be exchanged
ONLY for same item and only
if original is damaged! PLEASE make sure you order the right format for your
machine BEFORE you order!! If you have any questions, please call us for more
information BEFORE you order!
To prevent abuse of our returns policy, we charge a MINIMUM 15% re-stocking
fee on all returns (within 30 days from date of purchase). This can increase
depending on the condition of the returned item, missing parts, missing packing
materials, condition of packaging, etc.
ABSOLUTELY NO REFUNDS WILL
BE ISSUED after 30 days!
Warranty
Warranties are with the product manufacturer, not with Sewing Supply Warehouse,
with the exception of used machines. With used machines that are under warranty,
through us, the customer pays shipping to Sewing Supply Warehouse and Sewing
Supply Warehouse will pay return shipping. Customer assumes responsibility for
properly packing and insuring product when shipping to Sewing Supply Warehouse
for warranty repair. Customer MUST first call and get an RA number for all warranty
repairs, all returns without an RA number will be refused at the customer's
expense.
Legal Information
Sewing Supply Warehouse and all related trademarks and logos are copyrighted
and the property of Expert Sewing Center, Inc. All rights reserved.
No part of this web site may be duplicated without permission. All products
and their respective trademarks contained within this web site are protected
by their manufacturers.
We are not liable
for errors in pricing due to HTML code not reporting correct pricing on content
pages or errors in pricing reporting in shopping cart. If error occurs we will
notify parties and give option to cancel or accept corrected price.
Privacy & Security
All sales transactions are encrypted with the most state-of-the-art technology
available to insure that all transactions are secure. We do not share or sell
our customer mailing lists to anyone. Any information you provide to us is strictly
confidential. We NEVER share, sell, rent, or otherwise distribute our customer
lists to outside sources. All of the information you give to us stays with us.
All e-mail correspondence will remain private unless you grant us permission
to post them on our web site.