mail to: email@example.com
Gary N. works in Order Processing. Sheila H. is a Supervisor. Please contact
appropriately if needed.
Returns and Cancellations
Privacy, Security, & Disclaimer
How to Order
There are 2 ways to order:
1. Ordering Online:
To order an item on-line, simply click on the "Add to Shopping Cart" button.
To checkout, click on the "Show Order" button above. Fill in shipping information
and enter payment information then click send. We use a secure server, so your
credit card information is protected.
2. Order by phone:
NOTE: ALL PHONE ORDERS WILL BE CHARGED THE IN STORE PRICE, NOT THE ONLINE
PRICE LISTED ON OUR WEBSITE! This is due to the increased time it takes to process
these orders. Also, any phone orders less than $50 will be charged a $4 processing
Just call us at
(941) 766-7118, have item number (next to order button) and
credit card number if paying by credit card.
Methods: We accept
Master Charge, Visa, and Discover or pre-pay by check or money order. We do
not accept purchase orders unless a prior line of credit has been established
All thread orders must be entered through the website or via U.S. mail (not
over the phone). Click here to view our thread selection.
Please take note that small size/value orders that can fit into a 4x4 inch box may be shipped via United States Postal Service instead of UPS. Customer's overall shipping total will be reduced if this is the case, but handling, packaging, and processing fees apply.
Within the Continental United States:
UPS ( 150 LB MAXIMUM )
We ship most in-stock orders received M-F from Port Charlotte, Florida within
1-2 business days from receipt of order. Orders inputted over the weekends or
holidays sometimes take an extra business day to process due to the high volume
of weekend/holiday orders. Expect additional processing/shipping time during
holidays and high shipping volume periods.
We do NOT ship via FedEx at this time. Any orders where FedEx is selected will
automatically be changed to UPS as shipping method.
We will accept any size order. However, orders placed over the phone for less
than $50 will be charged an additional $4 processing fee. Also, any phone orders
will be charged the IN STORE price, NOT the price listed on our website, due
to the extra time it takes to manually process these orders.
We will ship US Mail ONLY to United States Military addresses
such as APO's and FPO's. We provide this as a courtesy to our men and
women in uniform. There may be additional delay for orders of this type. We
prefer UPS because we can easily track orders and provide you a tracking number
to track your purchases. If there is a problem with a UPS shipment we can immediately
ship out replacement merchandise because UPS quickly settles claims. There
is usually only a $2 or $3 price difference between shipping UPS and shipping
US mail, and if you take into account how much you save purchasing online and
combine that with the time, aggravation, and gas you save by not having to drive
all over town to buy an item, it works out to be a pretty good deal. Remember,
you can save money on shipping by combining several items into one order. At this time we do not
ship anywhere except the US, Canada, and US military addresses.
Non-US Customers Please
Note: You may be subject to import duties and taxes, which are levied once
a shipment reaches your country. Additional charges for customs clearance must
be borne by you; we have no control over these charges and cannot predict what
they may be. Customs policies vary widely - you should contact your local customs
office for further information. Additionally, you are considered the importer
of record and must comply with all laws and regulations of the country in which
you are receiving the goods.
NOTE: We CANNOT ship UPS
to a PO Box! You must provide a valid shipping address or your order will be
delayed until we receive it.
Minimum UPS $5.00 ground for minimum of 1 lb (may be more based on Zip code
and weight). We use the UPS shipping table to calculate shipping costs. UPS
shipments are fully Insured and traceable with tracking numbers.
Note that tracking numbers sent to you may not be available online until later
that day or early the next day, depending on when UPS updates their system.
Items marked as having shipped over the weekend will not show up as valid tracking
numbers until the end of the next business day (Monday in most cases, Tuesday
on Monday holiday weekends). You can track shipments via
Please specify if you require an adult signature upon delivery (extra charge).
PLEASE NOTE: UPS Ground service is NOT available to HI, AK, and military APO
(etc.) addresses even though it will give you a shipping cost through the server.
If you pick the wrong method of shipping (i.e.. Worldwide within the continental
US) or if the computer gives you an erroneous shipping charge, we will hold your order and attempt to contact you via e-mail
about the difference in shipping. If we cannot contact you within 30 days of
you placing your order, your order will be cancelled. To avoid delays in receiving
your order, please make sure you verify that you have selected the correct shipping
Drop Ship ( Over 150 lbs ) We use lowest price carrier that ships to your area,
after placing order we will e-mail you with freight costs and wait for your
approval before shipping any drop ship orders. If you would like to know freight
costs before ordering you can e-mail destination information and items you want
to purchase to us at click here
Insurance and damage in transit. Items shipped using UPS are
automatically insured for up to $100.00. Though insurance is not listed on our
site as an option you may ask for coverage beyond the $100.00 on UPS shipments.
USPS shipments are not normally insured. We can quote you a price and add
insurance to your order before final processing. If damage or loss occurs during
transit it is the responsibility of the carrier (UPS or USPS). A claim can only
be made if coverage was present. For UPS, please notify us by phone as soon as
the damage is discovered. Retain the box and all packing material for UPS
inspection. All orders are packaged as securely as possible and care is taken to
avoid damage. While damage is not likely it can happen. We cannot escort your
package to you so please understand if the carrier has damaged it was beyond our
control. If a package has been opened/torn open during transit and item(s) are
missing a claim will need to be made with the carrier.
and other foreign shipments
We use and recommend USPS Priority Mail International.
We can also use UPS Worldwide Express and UPS Worldwide Expedited but
the costs a far higher.
Return authorization required on ALL merchandise returns. Call (941) 766-7118 or email us for details.
NO returned merchandise will be accepted without a return authorization number!!!
With the exception of defective
machines, the customer is responsible for ALL return shipping charges. If an
item is determined to be defective AND proof of return shipping cost is included
with the returned item, we will credit back reasonable shipping costs. (Unreasonable
is a $10 item being insured for $1,000, shipped overnight instead of ground,
etc.) Original shipping charges are not refundable.
Any merchandise returned
as defective and found to NOT be defective will be subject to our restock fee
policy, AND you will NOT be credited shipping expenses.
* Software can be exchanged
ONLY for same item and only
if original is damaged! PLEASE make sure you order the right format for your
machine BEFORE you order!! If you have any questions, please call us for more
information BEFORE you order!
To prevent abuse of our returns policy, we charge a MINIMUM 15% re-stocking
fee on all returns (within 30 days from date of purchase). This can increase
depending on the condition of the returned item, missing parts, missing packing
materials, condition of packaging, etc.
Orders that originally had "Free Shipping & Handling" will lose
said free shipping and handling when the item(s) are returned for a refund. The
original outbound shipping was paid out by us to the carrier and the carrier
will not refund this money to us. With the sale being void, the original
shipping charge must be deducted from the credit that will be given on the
If an order that has not been shipped needs to be cancelled please call and
speak to a supervisor. Please have the order number and reason for canceling
ready. Orders that have already been shipped cannot be canceled. Orders
containing special order item(s) that we have already ordered from our supplier
are subject to all normal restocking fees and possibly the cost of us shipping
the item(s) back to our supplier. If you are not sure you want/need the item(s)
that will need to be special ordered please do not order them in the first
place. Items that state "Ships 1 to 2 weeks" (or similar) on our site are items
that must be special ordered. They ship in 1 to 2 weeks because we do not carry
them. Since email is not recognized as being as reliable are postal mail or
speaking to a supervisor, please do not attempt to cancel an order in this
manner. It will not be acceptable to claim to have canceled an order via email
unless you have received a response from us specifically stating that the order
was successfully canceled.
The claiming of a package from customs on international orders is solely the
responsibility of the buyer. International orders that arrive into customs will
likely be charged duty and this duty is the sole responsibility of the buyer.
The amount of duty a country charges is beyond our control and does not involve
us. If you place an order and then abandon the package in your country's customs
department because you don't want to pay the duty that is solely your
responsibility. Customs department's will likely consider a package abandoned
and then dispose of it after a set number of days so this is not recommended.
Abandoning a package in customs does not constitute a return. No refund is due
in this case and none will be given. If an abandoned package is returned to us
by your country's customs we will contact you regarding re-shipment. Re-shipment
charges will be due as the postal service will not refund the original
charges--nor will they ship a package the second time for free. If an abandoned
package is not to be re-shipped normal restocking charges will apply. It will
not be our fault if a package is abandoned and then returned to us.
ABSOLUTELY NO REFUNDS WILL
BE ISSUED after 30 days!
Warranties are with the product manufacturer, not with Sewing Supply Warehouse,
with the exception of used machines. With used machines that are under warranty,
through us, the customer pays shipping to Sewing Supply Warehouse and Sewing
Supply Warehouse will pay return shipping. Customer assumes responsibility for
properly packing and insuring product when shipping to Sewing Supply Warehouse
for warranty repair. Customer MUST first call and get an RA number for all warranty
repairs, all returns without an RA number will be refused at the customer's
Sewing Supply Warehouse and all related trademarks and logos are copyrighted
and the property of Expert Sewing Center, Inc. All rights reserved.
No part of this web site may be duplicated without permission. All products
and their respective trademarks contained within this web site are protected
by their manufacturers.
We are not liable
for errors in pricing due to HTML code not reporting correct pricing on content
pages or errors in pricing reporting in shopping cart. If error occurs we will
notify parties and give option to cancel or accept corrected price.
EMPTY SHOPPING CART ENTRY Item(s) added to the cart at $0.00 (zero
price) will be removed from your order. Due to a loop-hole or glitch with the
Yahoo Store Shopping Cart it is possible to add what we call an
"Empty" entry to the shopping cart. Whether this is done by accident
or deliberately is not important. It is important however that customers
understand there is no "Free Sample" or "Free Bonus." If you
see an item in your shopping cart at $0.00 (zero
price) please notice that in the "Options" column of the cart
there is no part number. This indicates that no selection was actually made from
the page/cart entry in question. The webpage's title is shown in the
"Item" column, the "Unit" price of NO product is therefore
$0.00, and the "Quantity" and total "Cost" are subsequently irrelevant
because this entry is essentially (X number) of NOTHING(S) at ZERO PRICE. If you
experience and Empty Cart Entry please click on it's "Remove" link to
eliminate it. Attempting to buy (1), (99), or (1000) of NOTHING at ZERO PRICE
will not result in any FREE items being sent to you. Any and all Empty Cart
Entries will be automatically deleted without further mention.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
All sales transactions are encrypted with the most state-of-the-art technology
available to insure that all transactions are secure. We do not share or sell
our customer mailing lists to anyone. Any information you provide to us is strictly
confidential. We NEVER share, sell, rent, or otherwise distribute our customer
lists to outside sources except to Yahoo to help improve your shopping experience, see Yahoo disclosure below.
All e-mail correspondence will remain private unless you grant us permission
to post them on our web site.