Contact Us: Sewing Supply Warehouse
NOTICE: We will NOT ship orders over $50 to addresses other than the bill to address of record for the credit card listed on the order due to a recent increase in attempted credit card fraud! If billing address and zip code do not match the credit card, the order will be placed on hold until the customer can confirm the accurate address. You can also send a check or money order if this is not possible. We apologize for any inconvenience this may cause, but it is for the protection of our customers and for our protection. Credit card fraud is on the rise, and only by strictly enforcing credit card company regulations regarding fraud prevention can we keep our prices down by preventing fraudulent purchases. Thank you. Some competitors offer "free shipping" - but they charge you overall higher prices. We base our shipping charges with the actual cost to ship an order to you so we can keep our prices as low as possible. Many customers also save sales tax in addition to the cost of gas to get an item, and your time and aggravation - so when you figure your shipping charges out, keep all those factors in mind and realize that combined with the savings on the product itself, you are still coming out ahead. Most in-stock orders ship within 1-2 business days from the date ordered. Contact email: click here
Ordering Information How to Order 1. Ordering Online: To order an item on-line, simply click on the "Add to Shopping Cart" button. To checkout, click on the "Show Order" button above. Fill in shipping information and enter payment information then click send. We use a secure server, so your credit card information is protected. 2. Order by phone: NOTE: ALL PHONE ORDERS WILL BE CHARGED THE IN STORE PRICE, NOT THE ONLINE PRICE LISTED ON OUR WEBSITE! This is due to the increased time it takes to process these orders. Also, any phone orders less than $50 will be charged a $4 processing fee. Just call us at 1-941-766-7118, have item number (next to order button) and credit card number if paying by credit card. Payment Methods: We accept Master Charge, Visa, and Discover or pre-pay by check or money order. We do not accept purchase orders unless a prior line of credit has been established with us. Large thread orders must be entered through the website. Click here to view our thread selection. Shipping Policy UPS ( 150 LB MAXIMUM ) We ship most in-stock orders received M-F from Port Charlotte, Florida within 1-2 business days from receipt of order. Orders inputted over the weekends or holidays sometimes take an extra business day to process due to the high volume of weekend/holiday orders. Expect additional processing/shipping time during holidays and high shipping volume periods. We do NOT ship via FedEx at this time. Any orders where FedEx is selected will automatically be changed to UPS as shipping method. We will accept any size order. However, orders placed over the phone for less than $50 will be charged an additional $4 processing fee. Also, any phone orders will be charged the IN STORE price, NOT the price listed on our website, due to the extra time it takes to manually process these orders. We will ship US Mail ONLY to United States Military addresses such as APO's and FPO's. We provide this as a courtesy to our men and women in uniform. There may be additional delay for orders of this type. We prefer UPS because we can easily track orders and provide you a tracking number to track your purchases. If there is a problem with a UPS shipment we can immediately ship out replacement merchandise because UPS quickly settles claims. There is usually only a $2 or $3 price difference between shipping UPS and shipping US mail, and if you take into account how much you save purchasing online and combine that with the time, aggravation, and gas you save by not having to drive all over town to buy an item, it works out to be a pretty good deal. Remember, you can save money on shipping by combining several items into one order. At this time we do not ship anywhere except the US, Canada, and US military addresses. Non-US Customers Please Note: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely - you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. NOTE: We CANNOT ship UPS to a PO Box! You must provide a valid shipping address or your order will be delayed until we receive it. Minimum UPS $5.00 ground for minimum of 1 lb (may be more based on Zip code and weight). We use the UPS shipping table to calculate shipping costs. UPS shipments are fully Insured and traceable with tracking numbers. Note that tracking numbers sent to you may not be available online until later that day or early the next day, depending on when UPS updates their system. Items marked as having shipped over the weekend will not show up as valid tracking numbers until the end of the next business day (Monday in most cases, Tuesday on Monday holiday weekends). You can track shipments via www.ups.com. Please specify if you require an adult signature upon delivery (extra charge). PLEASE NOTE: UPS Ground service is NOT available to HI, AK, and military APO (etc.) addresses even though it will give you a shipping cost through the server. If you pick the wrong method of shipping (ie. Worldwide within the continental US) or if the computer gives you an erroneous shipping charge, we will hold your order and attempt to contact you via e-mail about the difference in shipping. If we cannot contact you within 30 days of you placing your order, your order will be cancelled. To avoid delays in receiving your order, please make sure you verify that you have selected the correct shipping method! Drop Ship ( Over 150 lbs ) We use lowest price carrier that ships to your area, after placing order we will e-mail you with freight costs and wait for your approval before shipping any drop ship orders. If you would like to know freight costs before ordering you can e-mail destination information and items you want to purchase to us at ron@expertsewing.com. Canadian Shipments Returns With the exception of defective machines, the customer is responsible for ALL return shipping charges. If an item is determined to be defective AND proof of return shipping cost is included with the returned item, we will credit back reasonable shipping costs. (Unreasonable is a $10 item being insured for $1,000, shipped overnight instead of ground, etc.) Original shipping charges are not refundable. Any merchandise returned as defective and found to NOT be defective will be subject to our restock fee policy, AND you will NOT be credited shipping expenses. * Software can be exchanged ONLY for same item and only if original is damaged! PLEASE make sure you order the right format for your machine BEFORE you order!! If you have any questions, please call us for more information BEFORE you order! To prevent abuse of our returns policy, we charge a MINIMUM 15% re-stocking fee on all returns (within 30 days from date of purchase). This can increase depending on the condition of the returned item, missing parts, missing packing materials, condition of packaging, etc. ABSOLUTELY NO REFUNDS WILL BE ISSUED after 30 days! Warranty Legal Information No part of this web site may be duplicated without permission. All products and their respective trademarks contained within this web site are protected by their manufacturers. We are not liable for errors in pricing due to HTML code not reporting correct pricing on content pages or errors in pricing reporting in shopping cart. If error occurs we will notify parties and give option to cancel or accept corrected price. Privacy & Security All e-mail correspondence will remain private unless you grant us permission to post them on our web site. |