Special Notices posted during the Pandemic supersede our normal terms found on our "More Information" page.
12/15: FROM USPS REGARDING SHIPPING DELAYS:
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.
As USPS states, please be patient with them. They are doing their very best. Should you still feel the need to phone about tracking or locating your package please call (800) 275-8777.
NOTICE 04/15: (revised 06/26) Due to intermittent and delayed shipments from our suppliers some orders may take extra time to be processed.
Most of our suppliers are working during the COVID-19 crisis but many have a limited staff and/or reduced schedules.
Most people seem to understand that we are all in this together and everybody that is still working is doing their best to
work within the circumstances we have all been dealt. Thank you for your patience.
NOTICE 04/24: Regarding International shipments. We cannot process International orders at this time. USPS is experiencing substantial delays in certain areas (hot spots) of the USA. Shipments from our location in Southwest Florida route through the postal hub in Miami. The Miami area is the hottest spot in Florida for COVID-19 cases and deaths and this is likely the cause.
NOTICE 05/16: Regarding shipping.
(revised 06/26) Currently nearly all orders are being processed for
shipment within 1-2 business days from the day that we receive them (excludes nights, weekends,
holidays, special orders, and items marked "contact us for availability"). Many,
many companies are out of stock on certain items and SewingSupplyWarehouse is no
exception. Items on our site that have the statement "Contact us for
availability" on their page very likely have an ongoing availability issue. Some items are arriving to us slower than normal while others are out at the supplier level. Adding one of these items onto your order may cause a delay. Items on our site that have the
statement "Usually ships x to x business days" are items that we do not in
stock--pandemic or no pandemic. We simply cannot stock everything and offer
these items as a convenience to customers who cannot obtain them elsewhere.
Ordering an item with an availability issue or an item that we do not stock will
delay your order. If you want your order to be processed promptly please do not
order items with a known issue.
NOTICE 05/16: Regarding ETAs. During this unusual period of uncertainty it has
become a near impossibility to set ETAs on delayed orders. An ETA has to be based
on reliable information. The party that has the item provides information down the chain to
the party that wants the item. Think of the chain as: Manufacturer ►
Importer ► Distributor/Supplier/Wholesaler ► Seller/Dealer (us) ► Consumer
(you). It is perfectly understandable that a consumer wants an ETA. If you go
backwards up the chain and no party has accurate information that leaves two
choices: no ETA or a fabricated ETA. We have chosen to forego making up false
ETAs and let the "extra time" estimate posted on our homepage
06/26 be used in place of individual ETAs on each delayed order. Note: from
04/15 to 06/26 the delay estimate had to be posted as "1-2 weeks (or more)" so
orders placed during that time were placed under that notice.
www.SewingSupplyWarehouse.com has been serving your embroidery, sewing, and quilting
needs since 2000. We are an authorized dealer for Brother, Simplicity, and Handi-Quilter.
We offer replacement parts, accessories, and notions for most brands of household machines.
We combine the service of a small company with the robust security backing of the Yahoo! Stores.