Special Notices posted during the Pandemic supercede our normal terms found on our "More Information" page.

NOTICE 04/15: (revised 06/26) Due to intermittent and delayed shipments from our suppliers some orders may take extra time to be processed. Most of our suppliers are working during the COVID-19 crisis but many have a limited staff and/or reduced schedules. Most people seem to understand that we are all in this together and everybody that is still working is doing their best to work within the circumstances we have all been dealt. Thank you for your patience.

NOTICE 04/24: Regarding International shipments. We cannot process International orders at this time. USPS is experiencing substantial delays in certain areas (hot spots) of the USA. Shipments from our location in Southwest Florida route through the postal hub in Miami. The Miami area is the hottest spot in Florida for COVID-19 cases and deaths and this is likely the cause.

NOTICE 05/16: Regarding shipping. (revised 06/26) Currently nearly all orders are being processed for shipment within 1-2 business days from the day that we receive them (excludes nights, weekends, holidays, special orders, and items marked "contact us for availability"). Many, many companies are out of stock on certain items and SewingSupplyWarehouse is no exception. Items on our site that have the statement "Contact us for availability" on their page very likely have an ongoing availability issue. Some items are arriving to us slower than normal while others are out at the supplier level. Adding one of these items onto your order may cause a delay. Items on our site that have the statement "Usually ships x to x business days" are items that we do not in stock--pandemic or no pandemic. We simply cannot stock everything and offer these items as a convenience to customers who cannot obtain them elsewhere. Ordering an item with an availability issue or an item that we do not stock will delay your order. If you want your order to be processed promptly please do not order items with a known issue.

NOTICE 05/16: Regarding ETAs. During this unusual period of uncertainty it has become a near impossibility to set ETAs on delayed orders. An ETA has to be based on reliable information. The party that has the item provides information down the chain to the party that wants the item. Think of the chain as: Manufacturer ► Importer ► Distributor/Supplier/Wholesaler ► Seller/Dealer (us) ► Consumer (you). It is perfectly understandable that a consumer wants an ETA. If you go backwards up the chain and no party has accurate information that leaves two choices: no ETA or a fabricated ETA. We have chosen to forego making up false ETAs and let the "extra time" estimate posted on our homepage 06/26 be used in place of individual ETAs on each delayed order. Note: from 04/15 to 06/26 the delay estimate had to be posted as "1-2 weeks (or more)" so orders placed during that time were placed under that notice.

www.SewingSupplyWarehouse.com has been serving your embroidery, sewing, and quilting
needs since 2000. We are an authorized dealer for Brother, Simplicity, and Handi-Quilter.
We offer replacement parts, accessories, and notions for most brands of household machines.
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